Frequently asked
questions.
Here we have gathered answers to common questions about Gandelle Trading AB – about our range, B2B, ordering, payment, delivery and returns.
About Gandelle Trading AB
What is Gandelle Trading AB?
Gandelle Trading AB is a Swedish trading company in cosmetics, beauty and personal care. The company trades in cosmetics, skincare products, beauty products and related product areas, among others.
Which markets does Gandelle Trading AB focus on?
Gandelle Trading AB is based in Sweden and focuses its business on the Swedish and European markets.
Is Gandelle Trading AB only an online shop?
No. Gandelle Trading AB is a trading company that can conduct both wholesale and retail trade through e-commerce as well as physical and direct sales.
B2B & Business customers
Which companies can become B2B customers of Gandelle Trading AB?
We can work with, among others, beauty salons, hair salons, spa and wellness businesses, skincare and beauty clinics, cosmetics and beauty shops, retailers, distributors and other professional businesses within our field of business.
Does Gandelle Trading AB offer wholesale?
Yes. Wholesale and B2B sales are part of Gandelle Trading AB’s business.
Can businesses buy products for resale?
Yes. Business customers can buy products for resale or for use in their own operations, depending on the product and current commercial terms.
Can salons, spas and clinics buy products from Gandelle?
Yes. Professional businesses can contact us for information about the current range, availability and B2B opportunities.
Can shops and retailers partner with Gandelle?
Yes. We can work with shops, retailers and other companies interested in products within our areas of business.
Can smaller companies and start-ups become B2B customers?
Yes. B2B inquiries are welcome from both established and newly started companies. Terms and opportunities may vary depending on the transaction in question.
How do I make a B2B inquiry?
Contact us via the contact details on the website and feel free to state the company’s name, line of business and what type of products or partnership you are interested in.
Our products
Which product categories does Gandelle Trading AB offer?
Our product range includes skincare, haircare, body care, makeup, perfume and fragrance, nail care and products for men, among others.
Does Gandelle sell products from different brands?
Yes. Gandelle Trading AB is not limited to a single brand. The range can develop over time and include different brands and products.
Are all products always available?
No. The range and product availability may change depending on demand, stock status, supplier terms and the company’s current product offering.
Can the product range change over time?
Yes. We develop the range based on market demand, customer needs, product availability and commercial opportunities.
B2C & Private customers
Can private individuals buy from Gandelle Trading AB?
Yes. Gandelle Trading AB can offer sales directly to consumers through the company’s current sales channels.
Where can I buy Gandelle’s products?
Products may be offered through Gandelle’s current sales channels, including e-commerce and other sales channels when available.
Can I contact you before I order?
Yes. We welcome questions from both private individuals and businesses before ordering.
Ordering & Payment
How do I place an order?
Orders are placed through the sales channel stated on the website. B2B customers can also make inquiries and place orders through direct contact with Gandelle Trading AB.
Which payment methods are offered?
Available payment options are shown at checkout and may vary depending on sales channel and market.
How are online payments handled?
Online payments may be handled by an external payment provider, for example Stripe, in accordance with the terms that apply to the payment in question.
Are my payment details secure?
Payments may be handled by an external payment provider. Payment details are handled in accordance with the payment provider’s security procedures and terms.
Delivery
Does Gandelle Trading AB deliver within Sweden?
Yes. Delivery can be offered within Sweden in accordance with the delivery terms that apply to the order in question.
Do you deliver to other European countries?
Gandelle Trading AB focuses its business on the European market. Delivery options and terms may vary depending on country, product and order.
How long is the delivery time?
Delivery time may vary depending on product availability, the size of the order, the delivery address and the chosen delivery option. Current information is provided when you order.
Returns & Complaints
Can I return a product?
Return terms depend, among other things, on whether the purchase is made as a consumer or a business customer, as well as on the product and the sale in question. See our current terms for returns and the right of withdrawal.
What do I do if I receive a damaged or incorrect product?
Contact Gandelle Trading AB as soon as possible, provide your order information and describe the problem. The matter is handled in accordance with our complaint procedures and applicable rules.
Do the same return terms apply to businesses and private individuals?
No, the terms may differ depending on whether the customer is a consumer or a business customer. More information is available in our current terms.
Contact
How do I contact Gandelle Trading AB?
You can contact us via the contact details on our contact page.
Can I contact Gandelle if I want to become a B2B customer?
Yes. Companies interested in a B2B partnership are welcome to contact us.
Can I ask about products before I order?
Yes. You can contact us with questions about products, our range, availability and the ordering process.
Didn’t find the answer?
Contact us with questions about products, our range, availability and the ordering process. We welcome questions from both private individuals and businesses.