Clear terms,
safe purchases.
These terms apply when you order products from Gandelle Trading AB via gandelle.se or through direct contact with us. Special terms may apply to business customers in accordance with a quote or agreement.
14-day right of withdrawal
Applies to private individuals for distance purchases, except for sealed products where the seal has been broken.
3-year right to complain
As a consumer, you can make a complaint about faulty goods under the Swedish Consumer Sales Act.
Secure payment
Online payments are handled by Stripe and Klarna.
Special terms for businesses
Price, delivery and payment are governed by a quote, order confirmation or agreement.
Seller
Gandelle Trading AB, Swedish corp. reg. no. 559599-7866, is the seller. Gandelle Lumière is the brand the company uses on gandelle.se.
Application
The terms apply to purchases made by private individuals (consumers). For business customers, the terms apply unless otherwise stated in a quote, order confirmation or separate agreement, see the section Business customers.
To shop as a private individual, you must be 18 years of age or have the consent of a guardian.
Ordering and agreement
Orders are placed through the sales channel stated on the website or through direct contact with us, for example via the inquiry form. An inquiry is not a binding order.
A binding agreement arises when we have confirmed your order with an order confirmation. Check the order confirmation and contact us as soon as possible if anything is incorrect.
We reserve the right to refuse or cancel an order, for example in the event of incorrect information, obvious pricing errors or if an item is sold out. In that case, you will be refunded anything you may have paid.
Prices
Prices for private individuals are stated in Swedish kronor including VAT unless otherwise stated. Prices for business customers are stated excluding VAT according to the quote or price list.
Any shipping costs and other fees are stated before you complete your order or in the order confirmation.
Payment
Available payment methods are shown at checkout and may vary depending on sales channel and market.
Stripe – card payment and other payment methods offered by Stripe.
Klarna – the payment options offered by Klarna, for example invoice or instalments. Klarna’s own terms and any credit check apply to these.
Invoice by agreement – for business customers according to quote or agreement.
Payment details are handled by the payment provider in accordance with its security procedures and terms. We do not store your card details.
In the event of late payment, default interest under the Swedish Interest Act and a statutory reminder fee may be charged.
Delivery
Delivery method, delivery time and shipping cost are stated when you order or in the order confirmation. If no delivery time has been agreed, delivery to consumers takes place without undue delay and no later than within 30 days of the agreement being concluded.
More information is available on the Delivery & Returns page.
Right of withdrawal for private individuals
As a consumer, you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act. The withdrawal period is counted from the day you received the goods.
Let us know that you wish to cancel the purchase before the withdrawal period has expired. You can use the Swedish Consumer Agency’s standard withdrawal form.
Send the goods back within 14 days of notifying us.
You pay the return shipping yourself unless otherwise stated at the time of purchase.
We will refund you within 14 days of receiving your notice, but not before we have received the goods back or you have shown that they have been sent.
If the goods have been handled more than is necessary to establish their nature and function, we may make a deduction for diminished value.
For health and hygiene reasons, the right of withdrawal does not apply to sealed products, for example skincare, makeup and perfume, where the seal has been broken after delivery.
Complaints
As a consumer, you have the right to complain about faulty goods under the Swedish Consumer Sales Act for three years from the purchase. Contact us as soon as possible after discovering the fault. A complaint made within two months of the fault being discovered is always considered to have been made in time.
State your order number, describe the fault and feel free to attach photos. If the complaint is approved, we pay the return shipping.
Business customers
For purchases between businesses, the Swedish Sale of Goods Act applies unless otherwise agreed. Consumer protection rules on the right of withdrawal and complaints do not apply to business customers.
Price, quantity, payment terms, delivery and returns are governed by a quote, order confirmation or separate agreement between Gandelle Trading AB and the customer.
Product information
We strive to ensure that product information, images and prices are correct. The range and availability may change, and we reserve the right to correct typographical errors; colours and packaging may differ slightly from images on the website.
The product information refers to cosmetic use and does not replace medical advice.
Personal data
We process your personal data in accordance with our privacy policy. Information about cookies can be found in our cookie policy.
Force majeure
We are not responsible for delays or non-delivery due to circumstances beyond our reasonable control, for example decisions by public authorities, industrial action, disruptions in transport or at suppliers, fire or natural events.
Disputes and applicable law
Swedish law applies to these terms. If a dispute cannot be resolved amicably with us, you as a consumer can turn to the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN’s recommendations. Disputes may also be tried by a Swedish general court.
Changes to the terms
We may update these terms. The terms that were published when the order was placed apply to your order.
Do you have questions?
Contact us before ordering if anything in the terms is unclear – we are happy to help both private individuals and businesses.
076-777 71 79 · [email protected]