From us,
all the way home.
Here you will find information about delivery, the right of withdrawal, returns and complaints at Gandelle Trading AB. The terms may differ depending on whether you shop as a private individual or as a business customer.
Sweden and Europe
We deliver within Sweden and can deliver to other European countries by agreement.
14-day right of withdrawal
Private individuals can cancel a distance purchase within 14 days of receiving the goods.
Easy returns
Contact us, pack well and send with tracked shipping – we take care of the rest.
3-year right to complain
Faulty or damaged goods can be complained about under the Swedish Consumer Sales Act.
Delivery within Sweden
We deliver within Sweden. Available delivery methods, shipping costs and estimated delivery time are stated when you order or in your order confirmation.
Delivery to other countries
Gandelle Trading AB also focuses its business on the European market. Delivery options, costs and delivery times outside Sweden vary depending on country, product and the size of the order.
Contact us before ordering and we will get back to you with the current terms.
Delivery time
Delivery time depends on product availability, the size of the order, the delivery address and the chosen delivery method. Current information is provided when you order.
If no delivery time has been agreed, delivery to consumers takes place without undue delay and no later than within 30 days. Should a delivery be delayed, we will notify you as soon as we become aware of it. In the event of a significant delay, you as a consumer have the right to cancel the purchase.
When you receive your delivery
Please check the parcel when you receive it.
If the parcel has visible transport damage, you should report it directly to the carrier.
Then contact us with your order number and photos of the damage.
Keep the packaging until the matter has been resolved.
Right of withdrawal for private individuals
As a consumer, you have the right under the Swedish Distance and Off-Premises Contracts Act to cancel your purchase within 14 days from the day you received the goods.
Let us know that you wish to cancel the purchase before the withdrawal period has expired, for example via our contact page or at [email protected]. You can also use the Swedish Consumer Agency’s standard withdrawal form.
Send the goods back within 14 days of notifying us that you are cancelling the purchase.
You pay the return shipping yourself unless otherwise stated at the time of purchase.
If the goods have been handled more than is necessary to establish their nature and function, a deduction for diminished value may be made.
For health and hygiene reasons, the right of withdrawal does not apply to sealed products, for example skincare, makeup and perfume, where the seal has been broken after delivery. Unopened products in their original packaging are covered by the right of withdrawal.
How to make a return
Contact us via our contact page and state your order number and which products the return concerns.
Pack the products well, preferably in the original packaging.
Send the return with tracked shipping and keep the receipt until the return has been processed.
Refunds
If you cancel a purchase, we will refund what you paid for the goods within 14 days of receiving your notice, but not before we have received the goods back or you have shown that they have been sent.
The refund is made using the same payment method you used for the purchase, for example via Stripe or Klarna, unless we agree otherwise.
Complaints
If a product is faulty or damaged, you as a consumer have the right to make a complaint under the Swedish Consumer Sales Act. The right to complain applies for three years from the purchase.
Contact us as soon as possible after discovering the fault. A complaint made within two months of the fault being discovered is always considered to have been made in time. State your order number, describe the fault and feel free to attach photos.
If the complaint is approved, we pay the return shipping.
Business customers
The statutory right of withdrawal does not apply to business customers. Delivery, returns and complaints are handled in accordance with the quote, order confirmation or agreement that applies to the transaction in question.
Contact us if you have questions about a B2B order.
Contact
If you have questions about delivery or returns, you are welcome to get in touch via our contact page, at [email protected] or by phone on 076-777 71 79. See also our terms of purchase.
Do you have questions?
Contact us if you have questions about a delivery, a return or a complaint – please include your order number.
076-777 71 79 · [email protected]